We've compiled a list of some Frequently Asked Questions below. If you can't find the question/answer you are looking for on this page, select Search - we'll search the entire site for you. If you'd like to ask your own question, click Ask A Question and we'll get back to you with an answer.
Q: Who is our management company, what do they do, and how do I reach them?
A: The management company for Solera at Johnson Ranch is AAM, LLC. AAM, LLC has offices in Phoenix, Chandler, Glendale, Prescott, Tucson, and Albuquerque. Your community has what is known as an on site manger, this means their office is on the property they manage. A management company is contracted by the Board of Directors to provide such services as: Collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisor capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. The Community Manager can be reached at 480-987-0650 or at
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Q: What is a homeowner's association?
A: It is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the governing documents: CC&Rs, Bylaws, Articles of Incorporation, Design Guidelines, and Rules and Regulations. The governing legal documents for the association may be viewed online within the Resource Center page of this site. The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.
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Q: What are the CC&Rs?
A: The Covenants, Conditions and Restrictions (CC&Rs) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&Rs were recorded by the Pinal County recorder's office and are included in the title to your property. Failure to abide by the CC&Rs may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online within the Resource Center page of this site.
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Q: What are the Bylaws?
A: The Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership's voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. The Bylaws for the association may be viewed online within the Resource Center page of this site.
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Q: What is the Board of Directors?
A: The Homeowner's Association again is a corporation and therefore a governing body that is required to oversee its business. The Board of Directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitations and restrictions of the powers of the Board of Directors is outlined in the Association governing documents found within the page of this site.
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Q: Are there any other rules?
A: The Association has developed Rules and Regulations as provided for in the CC&Rs and adopted by the Board of Directors. Rules and Regulations are established to provide direction to the homeowners for common courtesies with regard to golf carts, community center, and pool use hours, etc. In addition, the Association has Design Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include but are not limited to patio covers, decks, landscaping, exterior color changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an exterior improvement or change, without written approval of the Architectural Review Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation. For more information about this topic visit the Resource Center page of this site.
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Q: If I am having a problem with a neighbor for a violation of the Policies and Guidelines, what can I do?
A: If residents cannot resolve a situation between themselves, then turn to your Association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the Policies and Guidelines, you may complete a written complaint form. The complaint will then be reviewed by the Community Manager. If the situation is deemed in violation of the Policies and Guidelines, the Assocaition will follow the enforcement policy that is part of the Rules and Regulations . Your continued assistance may be required.
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Q: Are Board Meetings open to all residents? If so, where and when are they held?
A: Yes. They are held the 3rd Thursday of each month at 1:00 pm in the Multipurpose Room of the Community Center. Notice of any regular board meeting will be noted at the community center, or accessed online on the Calendar page. An annoucement will also be e-mailed to all homeowners registered to the website.
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Q: If I want to serve on a committee, how do I find out what committees are active and how I can get involved?
A: The Contacts page of this website will inform you of the status of current committees organized and committee contact information. If you are interested in volunteering, please contact the committee chair or fill out an interest form for that committee found in the Resource Center on this site.
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Q: What is my assessment?
A:The assessment is the quarterly amount due from each homeowner to cover the operating expenses of the association and provide for reserve funds for replacement of common facilities in future years. Your assessments are due on the first of the month in January, April, July, and October. Statements will be sent for assessments as a reminder of the amount due.
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Q: Will my assessment go up?
A:There is no concrete answer to this. The Planned Community Act allows from assessment increase, but not to exceed 20 percent per year without the vote of the membership. The Board of Directors may approve an increased budget, increasing your assessment up to this percentage in order to cover increased costs of operating and maintaining the common area and sufficient reserve funds.
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Q: What happens if I don't pay my assessment?
A:The assessment collection policy is part of the Rules and regulations for the Associaiton. If an owner is late a $15 late fee is applied to their account after 15 days. Once an owner is 45 days late a letter demanding payment is sent to the homeowner. Any fees for the demand letter will be applied to the homeowners account. If an account is 60 days past due a lien is recorded against the property and any fees incurred are applied to the account. Then if the account falls 75 days or more past due the account will be referred to an attorney for collection.
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Q: I am not a full time resident. On occasion I invite friends and relatives to stay in my house in my absence. How do I obtain guest passes for these guests without my being physically present to obtain these?
A. Please contact Leticia Waite for information on this procedure. She can be reached at: Phone: 480-987-7926Email: lwaite@aamaz.com. Online: Information Request (under Contacts/Administration Contacts on the Solera Website)
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Q: Why are we now permitting those under the age of 19 to participate as guests in social events?
A. Pursuant to a June 2009 homeowner survey, the majority of those homeowners who participated in the survey agreed to the following: Non-resident guests under the age of 19 may participate in specially designated community-approved social events as recommended by the activities committee and approved by the board of directors. This resolution was approved by the Board of Directors on September 17, 2009.(Click here for the September 2009 minutes).
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Q: How can I find someone in the Resident Directory if I don't know the last name?
A. Under "Stay Connected - Resident Directory - Advanced Search". You can search by first or last Name, Street, City, State, Zip Code, Email, Phone, Interests, Emergency Contact or Pet Name. You can also combine these fields, such as Name and Street. (Please note that the resident must enter these items in his/her profile in order to be searchable)
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Q: Where can I find information about activities and events at Solera on the Website?
A.1 CALENDAR:
Under the "Stay Connected" tab, go to the Calendar drop down box, drag across to Community Calendars. Click on this and it will bring up the current calendar with the box for today's date outlined in red. If you click on an event on the calendar (any day), it brings up an explanation of what that activity or event is.
A.2 ACTIVIES AND EVENTS: This tab has a drop-down menu which displays several options for finding information about activities and events at Solera:
Activity Updates
Updates on new and ongoing activities are posted here.
Current Flyers
This brings up a list of flyers. By clicking on the name of an event in the list, the actual flyer is displayed in PDF.
Fundraisers & Charity Events
This is a list of new and ongoing fundraisers and charity fundraising events.
Upcoming Community Events & Trips
This is a list of events and trips that are scheduled for a two-month period.
Terrace Restaurant & JR Golf Club
This is a list of upcoming and ongoing events at the Restaurant and Golf Club. Some of the Restaurant specials are for Solera residents only.
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Q: How do I upload photos to the website and where are they?
A: Photos can be found under the STAY CONNECTED tab. Forward your desired photos to a member of the Communications Committee for consideration of submittal.
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